Account Manager - USA

  • Sales
  • Remote job

Account Manager - USA

Job description

We are a successful travel management company for the charity and academic communities, and we are proud and passionate about what we do.

We are recruiting for an Account Manager to join our Sales team. You will be responsible for effectively managing a portfolio of clients within the Charity and Non-Profit sectors and identifying opportunities to maximise incremental revenue and drive renewal business. Your primary responsibilities will include:

- Develop and agree quarterly business plans with clients that identify shared goals and align account management activity to agreed objectives.

- Develop KPI’s and metrics that demonstrate success in exceeding client expectations of their travel management company.

- Identify incremental growth opportunities that provide a comprehensive solution with the objective of strengthening and retaining the partnership between the client and Diversity.

- Design an optimum online / offline channel strategy for each account.

- Own and manage the re-bid process for those clients going to market.

- Provide effective pipeline, forecast and deal/renewal management information to the sales managers and executives.

- Prepare daily and weekly sales reports.


- Proven account management skills in a structured, B2B solutions environment, (ideally in travel).

- Experience in managing accounts with client revenues $100K+.

- Experience of working in complex sales environments with multiple stakeholders.

- Experience in managing and responding to request for proposals.

- Significant commercial acumen – particularly in sales analysis and forecasting.

- Confidence in working in a technology-driven environment in respect to both client solutions and internal processes/applications.

- Good IT competency - particularly Excel, Word, PowerPoint and database management.

- The ability to develop and nurture strong working relationships internally and externally.

This role will primarily cover the East Coast and the hours of work are 8.45am – 5.30pm, Monday – Friday. The salary will be between $70,000 - $80,000 plus bonus.

If you are an exceptional Account Manager and meet our criteria above sector, then please get in touch as we would love to hear from you.

Welcome to Diversity Travel – We’re a leading travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page to learn more about us and what we do.

We’re proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.

We keep the customer at the heart of everything we do.