Credit Controller

  • Finance
  • Manchester, United Kingdom

Credit Controller

Job description

We are a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do.

We are currently looking for an experienced Credit Controller to ensure accuracy and completeness of the sales ledge and communicate with clients regarding outstanding debt. The role will suit an experienced credit controller who enjoys working in a high-volume role and has a proactive, determined and professional style. Primary responsibilities will include:

  • Effectively managing a share of the debtor book of the company
  • Daily collection of due amounts via telephone, email and letter
  • Investigating and collecting evidence to support debt collection
  • Building strong relationships with the finance departments of our client base
  • Resolving unallocated receipts / credit balances
  • Dealing with and resolving queries in a prompt manner through a helpdesk ticketing system
  • Liaising with clients following incorrect or missing remittances


  • Proven Credit Controller experience gained in a high-volume environment.
  • Demonstrable energy, flexibility, proactivity and a “can do” attitude
  • The ability to work independently, and within a team, to achieve individual and departmental targets
  • Good analytical and Excel skills with excellent attention to detail
  • Excellent communication skills with the ability to build relationships with internal and external stakeholders to achieve the desired outcome.
  • A solid understanding of finance is essential (AAT qualification or above is desirable)

In return you’ll receive some fantastic benefits:

  • Salary £25,000 - £29,000 plus Bonus
  • Opportunity for combination of office and home working
  • 23.5 days holiday (plus bank holidays), rising to 24.5 days
  • Option to buy or sell additional annual leave 
  • Excellent opportunities for progression in a fast-growing company
  • Employee Assistance Program
  • Healthcare Cash Plan
  • Pension
  • Life Assurance
  • Season ticket loan
  • Discounted staff travel
  • Cycle to Work Scheme
  • Central Manchester offices

So, if you’re an experienced Credit Controller and meet the requirements above then please do get in touch. Our hours of work are 8.45am – 5.30pm, Monday to Friday. Our office is based in Manchester City Centre, however this role offers the opportunity for a combination of office and home-working following probation period.

Welcome to Diversity Travel – We’re a leading travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page to learn more about us and what we do.

We’re proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.

We keep the customer at the heart of everything we do.