Here at Diversity Travel our business is growing. We’re a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do.
We are currently looking for a Customer Service and Complaints Manager to provide prompt and skilled responses to customers raised through the escalation process or received directly through calls or email. This is a brand-new role within our team and will be a critical element of our service delivery, contributing proactively to de-escalating and avoiding challenges and complexities arising from complaints.
The candidate we are searching for will have proven experience in successfully managing customer complaints within a travel industry role and have extensive knowledge of EU regulations and airline policies. Primary responsibilities will include:
In return you’ll receive some fantastic benefits:
So, if you’re an experienced Customer Service and Complaints Manager and meet the requirements above then please do get in touch; we would love to hear from you!
Welcome to Diversity Travel – We’re a leading travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.
We’re proud and passionate about what we do.
We embrace diversity and treat everyone with respect and trust.
We always look to improve our products, services and ourselves.
We keep the customer at the heart of everything we do.