Development Manager (Educational Group Travel)

We are a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do.

We are currently looking for a Development Manager (Educational Group Travel) to join our Study Trips Team. The role will take ownership of client relationships, opportunities and leads to develop a high performing team who work proactively to increase enquiries coming into the DST team from all customer types. Key area of responsibility will include:

• Coach and mentor Educational Development Executives providing development plans and monthly one-to-ones
• Ensure all staff meet their KPI & SLA targets, addressing and removing underachievement through effective target setting
• Collaborate with the Business Partners, Client Implementation & Account Management teams to ensure efficient & effective implementation all new Diversity Study Trips clients
• Assist the DT Sales team to win customers and support the completion of tenders, proposals and attend relevant events, maintaining a high level of competitor awareness
• Use CRM effectively to manage pipeline and existing clients
• Provide MI and reporting as requested by the Head of Development
• Support Head of Development with complaints investigations and client issues.
• Develop relationships at a senior level with major clients via telephone and face to face meetings. Actively using all opportunities to gain contacts and build customer base.

Skills & Experience Required

• Experience and knowledge gained in the Educational and Group Travel sector
• Strong leadership skills with experience of developing and motivating people in a fast-paced environment
• Strong work ethic, self-motivated, highly organised and ability to achieve results through effective goal setting, strategic planning and engagement
• A strong relationship builder with outstanding communication skills
• Excellent record of maximising opportunities and profitability
• Strong customer focus to achieve a high level of customer satisfaction
• Keen attention to detail with and tenacious approach
• High level of IT and systems competency
• Confident at presenting to customers
• Positive brand ambassador

Our range of benefits include:

• Salary circa £35,500.00 (dependent on experience) plus bonus
• 23.5 days (holiday plus bank holidays), rising to 24.5 days
• Option to buy or sell annual leave days
• Excellent opportunities for internal progression
• Employee Assistance Programme
• Pension
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme

If you are interested in the Development Manager (Educational Group Travel) role and meet the criteria outlined above, then please get in touch. Our working hours are 8.45am - 5.30pm Monday – Friday and this is a UK-based remote role.

Welcome to Diversity Travel – We’re a leading travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.

We’re proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.

We keep the customer at the heart of everything we do.