Head of IT

We are a successful travel management company for the charity and academic communities and we are proud and passionate about what we do.

We are currently looking for a Head of IT to oversee the delivery of efficient, secure, and innovative IT services and solutions that support the company's operations and growth objectives. The role will be responsible for the IT Service Team and IT Operations, ensuring that all IT services, from infrastructure and security to application development and maintenance, are reliable, scalable, and responsive to the needs of the business.

This will be a varied role and key tasks will include:

• Provide leadership and direction to the IT Service Team and IT Operations
• Coordinate with the Director of Technology to align IT infrastructure and services with the company's strategic goals
• Develop and implement IT strategies, policies, and plans in alignment with business objectives
• Manage department budgets, forecasting, and expenditure, ensuring cost-effectiveness and resource optimisation
• Manage and respond to IT risks, ensuring robust disaster recovery and business continuity plans are in place
• Ensure compliance with legal, regulatory, and company policies and standards

• Extensive experience in IT management, preferably in a similar industry
• Demonstrated people and customer service management experience
• In-depth understanding of high-volume E-commerce infrastructure requirements
• Ability to provide multi-tiered technical support (1st, 2nd, 3rd line)
• Proficiency with Windows Server (2019 onward) administration and maintenance
• Expertise in Azure Entra ID
• Experience in supporting corporate networking technologies – LAN/WLAN/VPN
• Familiarity with Microsoft 365 suite
• Knowledge of Zoho One beneficial

In return you will receive:

• Salary to £80k (pending experience)
• 24.5 days holiday (plus bank holidays), rising to 25.5 days after 12 months of service
• Option to buy or sell additional annual leave
• Private Healthcare
• Employee Assistance Program
• Healthcare Cash Plan
• Pension
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme

If you are interested in our role and meet the requirements above, then please do get in touch. Our hours of work are Monday – Friday, 8.45am – 5.30pm. Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office and 2 days working from home (UK).

Welcome to Diversity Travel – We’re a successful travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.

We’re proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.

We keep the customer at the heart of everything we do.