Online Travel Solutions Executive

  • Online
  • Manchester, United Kingdom

Online Travel Solutions Executive

Job description

We are a leading travel management company for the charity and academic communities and we’re proud and passionate about what we do.


We are looking for an Online Solutions Executive to provide outstanding customer service and support to our clients, providing the assistance they require to successfully book their travel requirements using our online booking systems.


Managing the online process from the point of booking, some of the key tasks will include:


  • Fielding and resolving client enquiries via live chat, email and telephone
  • Monitoring the internal Helpdesk system
  • Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings
  • Fulfilling all reservations in our internal booking management system



In return you’ll receive some fantastic benefits:


  • Salary to £18,750 plus Bonus
  • Excellent opportunities for progression in a fast-growing company
  • 23.5 days holiday plus bank holidays
  • Hybrid role split between office and home
  • Central Manchester office
  • Discounted staff travel
  • Pension
  • Life Assurance
  • Employee Assistance Programme
  • Season ticket loan
  • Cycle to Work Scheme
  • Free Eye Tests


Requirements

  • Ability to provide outstanding customer service in a busy environment
  • Excellent communication skills with a personable and professional telephone manner
  • Proactivity and attention to detail, in both written and verbal form
  • Previous travel industry or GDS experience would be beneficial
  • Ability to achieve targets and meet deadlines


If you are interested in the Online Solutions Executive role and meet the criteria above then please get in touch – we would really like to hear from you!


Welcome to Diversity Travel – We’re a leading travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.


We’re proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.

We keep the customer at the heart of everything we do.